Telus customers in the Bella Coola and Chilcotin has service restored by 4 a.m. Nov. 18. (Telus image)

Telus customers in the Bella Coola and Chilcotin has service restored by 4 a.m. Nov. 18. (Telus image)

Update: Telus service restored Nov. 18 in Chilcotin, Bella Coola areas

A third party working in the area accidentally severed a fibre line

Update:

Telus services were restored about 4 a.m. Wednesday, Nov. 8, said Liz Sauvé, media spokesperson for the company.

“We very much appreciate our customers’ patience as our crews worked to replaced the damaged cable and fully restore service.”

Original:

Telus customers in the Hagensborg, Bella Coola, Tatla Lake, Puntzi Mountain and Chilanko Forks have been without service after a third-party doing work unrelated to Telus accidentally cut through the fibre line somewhere between Williams Lake and Anahim Lake on Tuesday, Nov. 17.

“Some customers will have disrupted service as a result, but we have crews on site and a replacement cable is on its way from Prince George,” said Liz Sauve, media spokesperson for Telus.

Crews anticipate the work will be restored by very early in the morning Wednesday, Nov. 18, she told the Tribune.

A reader from Bella Coola said residents have been without internet, cellular or long distance since about 10 a.m. Tuesday morning.



news@wltribune.com

Like us on Facebook and follow us on Twitter

Williams Lake

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: B.C. seniors aged 90+ can start to sign up for vaccination on March 8

Long-term care residents protected by shots already given

The school is very proud of these students (pictured, left to right): Halim Demir (holding Grace Valdez’ gold certificate); Lauren McIlwain, Shayleen Mack, Jaymen Schieck, Kyle Doiron, and Finn Carlson (photo submitted)
SAMS students excel in international competition

The SAMS team swept their category this year; all six participants received awards

FILE – A COVID-19 vaccine being prepared. (Olivia Sullivan/Sound Publishing)
B.C. seniors 80 years and older to get COVID vaccine details over next 2 weeks: Henry

Province is expanding vaccine workforce as officials ramp up age-based rollout

The avalanche came down on the highway sometime Sunday evening (Feb. 21) (Dawson photo)
Road to Bella Coola wharf reopens after large avalanche

The road was closed after a large avalanche covered a significant portion of the highway

Jenni Mueller lives near the wharf on the other side of the avalanche. She took this photo and thinks the avalanche happened around 8 p.m. last night (February 21). (Jenni Mueller photo)
Avalanche closes road to wharf at Bella Coola

A day and night of heavy rain resulted in avalanches across the region

Langley resident Carrie MacKay shared a video showing how stairs are a challenge after spending weeks in hospital battling COVID-19 (Special to Langley Advance Times)
VIDEO: Stairs a challenge for B.C. woman who chronicled COVID-19 battle

‘I can now walk for six (to) 10 minutes a day’

Provincial health officer Dr. Bonnie Henry updates B.C.’s coronavirus situation, May 8, 2020. (B.C. government photo)
B.C.’s weekend COVID-19 cases: 532 Saturday, 508 Sunday, 438 Monday

Fraser Health still has most, eight more coronavirus deaths

B.C. Attorney General David Eby speaks in the legislature, Dec. 7, 2020. Eby was given responsibility for housing after the October 2020 provincial election. (Hansard TV)
B.C. extends COVID-19 rent freeze again, to the end of 2021

‘Renoviction’ rules tightened, rent capped to inflation in 2022

Face mask hangs from a rear-view mirror. (Black Press image)
B.C. CDC unveils guide on how to carpool during the pandemic

Wearing masks, keeping windows open key to slowing the spread of COVID-19

Churches, including Langley’s Riverside Calvary Church, are challenging the regulations barring them from holding in-person worship services during COVID-19. (Langley Advance Times file)
Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Det. Sgt. Jim Callender. (Hamilton Police Service screenshot)
B.C. man dead, woman seriously injured after shooting in Hamilton, Ont.

The man was in the process of moving to the greater Toronto area, police say

(Black Press file photo)
Child in critical condition, homicide investigators probe incident near Agassiz

The child was transported to hospital but is not expected to survive

Most Read