Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Passengers unfazed as WestJet returns Boeing 737 Max to service on Vancouver flight

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace

Passengers aboard the first Boeing 737 Max flight in Canadian airspace in nearly two years weren’t overly concerned about the plane’s safety, saying they trusted that regulators had addressed any issues with the aircraft.

Four people travelling on WestJet’s Thursday morning flight from Calgary to Vancouver said they had no issues boarding the Max, which was grounded worldwide in March 2019 after two deadly crashes that were found to be caused by a faulty sensor.

“It’s interesting to be the first one on it, but I’m not too concerned,” said Chloe Marshall, who wasn’t aware in advance that she would be flying on the aircraft. “I think they have protocol in place and they know what they’re doing, so I just trust the process.”

As it returns the aircraft to service, WestJet has sought to ease customers’ concerns about the plane by notifying passengers in advance if they are scheduled to fly on a Max and implementing flexible policies for those who wish to rebook on another flight.

Three other passengers on Thursday’s flight to Vancouver said they had been notified of the aircraft type ahead of time. Passenger Lowell Van Zuiden pointed to the lengthy review process in explaining why he had no concerns about boarding.

“I suspect that they’ve probably gone through about as much certification, checking, and everything else as they possibly can, so I’m not worried about that,” Van Zuiden said.

WestJet flight 115 landed at Vancouver International Airport at 8:12 a.m. local time, carrying 71 passengers. Starting tomorrow, WestJet is set to begin flying the Max three times a week between Calgary and Toronto.

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace on Wednesday, as long as operators made changes to the design of the aircraft, including allowing pilots to disable an alarm system found to be central to both crashes. Pilots will also have to undergo specialized training in flight simulators.

READ MORE: WestJet’s 737 Max to be first to return to Canadian skies after global grounding

Upon WestJet flight 115’s arrival in Vancouver, WestJet executives held a press conference in which they celebrated the milestone and emphasized the design changes made to the aircraft since it was grounded by Transport Canada in March 2019.

“The return of WestJet’s Max aircraft marks an operational milestone after 22 months of intense review and considerable learning,” WestJet president and CEO Ed Sims said during the press conference.

“While of course this is a very different operating environment than any of us would wish due to COVID-19, we use today as a milestone to look forward to days ahead when all 30 of our Boeing Max 8 aircraft are once again connecting Canadians across the length and breadth of our wonderful country,” Sims said.

WestJet will offer additional flexibility in its change and cancellation policies to customers scheduled to fly on the Max, with different conditions depending on how far in advance a passenger wants to change the itinerary.

The policies granting extra flexibility will be applicable until Feb. 28, the website says, but a WestJet spokeswoman said the company has no plans to change or remove the policies after that date.

On its website, WestJet says passengers booked on a Max who are looking to change their flight more than a day from departure can book on a different flight within 24 hours of the original flight at no additional cost. They can also book on a flight outside the 24-hour window with no change fee.

Passengers will be able to cancel their trip until one day before the flight to receive a travel credit.

The airline does not address fees for passengers looking to change flights less than a day in advance, but invites them to contact the airline to manage the booking.

Air Canada is expected to follow WestJet in returning the Max to commercial service on Feb. 1. Sunwing, which also flies the Max, has not yet announced when it plans to return the plane to service.

Like WestJet, Air Canada plans to give passengers booked on a Max special options for changes to their trip, including the option of changing their flight at no extra charge.

Carriers in the U.S. that have started flying the Max have rolled out similar policies, including announcing the type of aircraft during boarding, in an effort to be transparent with passengers.

READ MORE: WestJet puts 1,000 workers on leave, citing government’s ‘Incoherent’ policy

— With files from Dan Healing in Calgary.

Jon Victor, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

BoeingBoeing MaxWestJet

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

FILE – A COVID-19 vaccine being prepared. (Olivia Sullivan/Sound Publishing)
B.C. seniors 80 years and older to get COVID vaccine details over next 2 weeks: Henry

Province is expanding vaccine workforce as officials ramp up age-based rollout

The avalanche came down on the highway sometime Sunday evening (Feb. 21) (Dawson photo)
Road to Bella Coola wharf reopens after large avalanche

The road was closed after a large avalanche covered a significant portion of the highway

Jenni Mueller lives near the wharf on the other side of the avalanche. She took this photo and thinks the avalanche happened around 8 p.m. last night (February 21). (Jenni Mueller photo)
Avalanche closes road to wharf at Bella Coola

A day and night of heavy rain resulted in avalanches across the region

Fisheries and Oceans Canada released it's 2021 Pacific Herring Integrated Fisheries Management Plan Feb. 19. (File photo)
Northern herring opportunities kept to a minimum

2021 management plan caps Prince Rupert fishery at 5 per cent

Williams Lake First Nation government staff are anticipated to return to work Monday, Jan. 25. (Rebecca Dyok photo)
Court orders new hearing over Williams Lake First Nation’s century-old land dispute

A three-judge panel unanimously set aside a 2018 finding by the Specific Claims Tribunal

Dr. Bonnie Henry talk about the next steps in B.C.'s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. THE CANADIAN PRESS/Chad Hipolito
456 new COVID-19 cases in B.C., 2 deaths

Since January 2020, 78,278 have tested positive for the novel coronavirus in B.C.

“Support your city” reads a piece of graffiti outside the Ministry of Finance office. (Jane Skrypnek/News Staff)
Slew of anti-bylaw graffiti ‘unacceptable’ says Victoria mayor, police

Downtown businesses, bylaw office and Ministry of Finance vandalized Wednesday morning

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. (THE CANADIAN PRESS/Nathan Denette)
Vaccinating essential workers before seniors in B.C. could save lives: experts

A new study says the switch could also save up to $230 million in provincial health-care costs

The late Michael Gregory, 57, is accused of sexually exploiting six junior high students between 1999 and 2005. (Pixabay)
Former Alberta teacher accused of sexually assaulting students found dead in B.C.

Mounties say Michael Gregory’s death has been deemed ‘non-suspicious’

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

According to a new poll, a majority of Canadians want to see illicit drugs decriminalized. (THE ASSOCIATED PRESS)
Majority of Canadians think it’s high time to decriminalize illicit drugs: poll

More than two-times the B.C. residents know someone who died from an overdose compared to rest of Canada

Photograph By @KAYLAXANDERSON
VIDEO: Lynx grabs lunch in Kamloops

A lynx surprises a group of ducks and picks one off for lunch

(Black Press Media file photo)
B.C. residents can reserve provincial camp sites starting March 8

B.C. residents get priority access to camping reservations in province

Most Read