Incorrect billing and misleading contracts were big woes for Canadian consumers. (File photo)

Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman

Incorrect billing charges accounted for 16.5 per cent of all issues raised

A semi-annual report on complaints about Canada’s phone, internet and television services shows that the two biggest headaches for consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed.

Incorrect billing charges accounted for 16.5 per cent of all issues raised in 9,831 complaints over a six-month period and was the top issue for almost every type of service, including internet, television and phone service.

The top irritant for wireless services was misleading and undisclosed contract terms, which was the second most common sore point for the other categories of service.

Wireless services accounted for 37.1 per cent of all issues handled by the CCTS over the six months ended Jan. 31 while 27.8 per cent of the issues related to internet service and 18.2 per cent of the issues were about TV.

The tally is published by the Commission for Complaints for Telecom-Television Services, an industry-funded body that gets its mandate from the federal government’s Canadian Radio-television and Telecommunications Commission.

The CCTS says about 60 per cent of the complaints covered by the report were about five service providers — Bell, Rogers, Cogeco, Telus and Freedom Mobile, the wireless service from Shaw Communications.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Gas prices spike in northern B.C. ahead of the long weekend

Fuel went up 17 cents overnight in Prince Rupert

OP-ED: Striking a balance with the oil tanker moratorium

Dennis Patterson, Senator for Nunavut, on protecting Canada’s environment and economy with Bill C-48

Over $70,000 in grants for crime prevention on the North Coast

Three organizations on Haida Gwaii, Prince Rupert and Bella Coola will receive support

MP Nathan Cullen to testify at oil tanker ban committee hearings

Senators travel to Prince Rupert and Terrace as part of fact-finding mission on Bill C-48

UPDATE: Four victims identified in deadly Penticton shooting spree

John Brittain, 68, faces three counts of first-degree murder and one count of second-degree murder

BC Ferries to pilot selling beer and wine on select sailings

Drinks from select B.C. breweries and VQA wineries will be available on the Swartz Bay to Tsawwassen route

Elizabeth May’s B.C. wedding will be a ‘low carbon affair’ on Earth Day

Green party leader’s wedding party to depart in a cavalcade of electric cars

4 victims killed in Penticton shooting spree remembered at vigil

John Brittain, 68, is charged with three counts of first-degree murder and one count of second-degree murder

B.C. awaits Kenney’s ‘turn off taps,’ threat; Quebec rejects Alberta pipelines

B.C. Premier John Horgan said he spoke with Kenney Wednesday and the tone was cordial

Federal government extends deadline to make Trans Mountain decision to June 18

The National Energy Board endorsed an expansion of the Trans Mountain pipeline on Feb. 22

Prince George sweeps to first-ever BC Hockey League crown

Spruce Kings beat Vernon Vipers 3-1 in the Okanagan Wednesday for 13th straight playoff win

Hwang’s first MLS goal lifts Whitecaps to 1-0 win over LAFC

Vancouver picks up first victory of season

Child-proof your windows ahead of warm weather: B.C. expert

Fifteen children were taken to BC Children’s Hospital for falls in 2018

Most Read