(Images: AirCanada.com)

Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin’s favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn’t have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin’s good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there’s nothing left to start paying back his friend.

“I’ve been calling them (Air Canada) every week for the last two months,” says Ervin, clearly frustrated. “All I’m getting is the run around, a wooden voice comes on the line and says, ‘your request is being processed and the cheque will be coming in the mail’.

That’s exactly what it (phone recording) says … and it’s hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.”

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The River Forecast Centre is issuing a Flood Watch for the Central Coast including Bella Coola River (file photo)
Flood watch issued for Bella Coola River

The River Forecast Centre is issuing a Flood Watch for the Bella Coola River

Two of the three grizzly cubs that were relocated to Smithers after their mother was killed (Caitlin Thompson photo)
Bella Coola residents urged to secure attractants after two sow grizzlies killed

One sow was a mother to three cubs of the year, which have been transported to Smithers

Environment Canada says up to 70mm is expected for Bella Coola (file photo)
Rainfall warning issued for Bella Coola

Up to 70mm is expected for inland coastal sections

Carey and Angela Price announced the birth of their third child on Monday, named Lincoln. (Photo submitted)
Canadiens’ Carey Price, wife Angela, announce birth of baby boy Lincoln

Prior to Monday’s announcement, Carey and Angela had two daughters: Liv, 4, and Millie, 1

Subsea fibre optics running from Prince Rupert to Haida Gwaii and and then south to Vancouver will improve high-speed internet connection options for Coastal Communities, CityWest said on Oct. 13. (Black Press Media)
Subsea fibre optics running from north of Prince Rupert to Haida Gwaii and and then south to Vancouver will improve high-speed internet connection options for Coastal communities, CityWest said on Oct. 13. (Black Press Media)
CityWest to refresh subsea fibre optics project

Fibre optics project to run cable from north of Prince Rupert to Haida Gwaii then south to Vancouver

FILE – Provincial Health Officer Dr. Bonnie Henry provides the latest update on the COVID-19 pandemic in the province during a press conference in the press theatre at Legislature in Victoria, B.C., on Thursday, October 22, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. shatters COVID-19 records with 817 weekend cases; masks now expected indoors

Three people have died over the past three reporting periods

The voting station mimicked a real voting station in Nicole Choi’s classroom at Chilliwack middle school on Oct. 22, 2020, where students had to show their ID (student cards), be checked off a list, and mark a secret ballot behind a screen. (Jessica Peters/ Chilliwack Progress)
B.C. students choose NDP majority in mock election

More than 90,000 youth took part in school-based election process

Crew transport bus at the Trans Mountain pipeline project work site in Burnaby, March 2020. (Trans Mountain)
Check your workplace COVID-19 safety plans, Dr. Henry urges

Masks in public spaces, distance in lunchrooms for winter

B.C.’s Court of Appeal is in Vancouver. (File photo: Tom Zytaruk)
Judgment reserved in Surrey Six slayings appeals

Six men were killed in suite 1505 of the Balmoral Tower in Whalley on Oct. 19, 2007

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Kelowna City Hall has been vandalized overnight. (Michael Rodriguez - Capital News)
Kelowna City Hall hit by anti-pandemic vandalism

Graffiti condemning the virus appears overnight on City Hall

FILE – A woman smokes a marijuana joint at a “Wake and Bake” legalized marijuana event in Toronto on October 17, 2018. THE CANADIAN PRESS/Christopher Katsarov
Home nurse visits could play big role in reducing cannabis use, smoking in young mothers

The program, dubbed the BC Healthy Connections Project, involves public health nursing home visits

Most Read