A bottle of hand sanitizer is seen in Vancouver on October 7, 2020. THE CANADIAN PRESS/Jonathan Hayward

A bottle of hand sanitizer is seen in Vancouver on October 7, 2020. THE CANADIAN PRESS/Jonathan Hayward

Experts say counterfeit hand sanitizer recall at Dollarama is a lesson for retailers

Health Canada believes the fraudulent version of the product may not be effective at killing bacteria and viruses

Dollarama Inc. is removing a counterfeit and recalled hand sanitizer from its shelves, which experts say should serve as a reminder of how important it is for retailers and consumers to do their due diligence when shopping.

“Since coronavirus started, it’s just been a huge Wild West of personal protective equipment (PPE),” said Yue Gao, a pharmacist and the quality assurance lead at Ontario-based PPE supplier MedyKits.

“Some people don’t realize that this is happening.”

Gao’s remarks Tuesday came after Health Canada revealed that it had uncovered a counterfeit Daily Shield hand sanitizer for sale at one of Dollarama’s Thunder Bay, Ont. with the same lot number as a legitimate Bio Life Sciences Corp. product.

Montreal-based Dollarama said the 250 mL product labelled NPN 80098979, Lot 6942 Expiry May 2023 was available in roughly half the chain’s stores and each location sold about 17 bottles, which were removed as soon as Health Canada began investigating.

Health Canada believes the fraudulent version of the product may not be effective at killing bacteria and viruses, and poses serious health risks because it contains methanol. The ingredient is not authorized for use in hand sanitizers and can cause severe adverse reactions or death when ingested.

It’s far from the only recall the country has faced in recent months as COVID-19 has made hand sanitizers a hot commodity and spurred dozens of distillers and now companies to start pumping out the product.

Health Canada said it has recalled more than 100 hand sanitizers recently and Gao has heard her fair share of complaints about concerning products.

“Working in the pharmacy, I actually had a customer come up to me and show me pictures of her son’s hands because he developed a rash and very very dry skin that was red from hand sanitizer he was using in school,” Gao said. “It didn’t look good right so I had to tell her … to make sure that you’re protecting yourself with your purchases.”

Fraser Johnson, the Leenders Supply Chain Management Association chair at Western University in Ontario, said recalls highlight that retailers should be focused on two things: suppliers and quality.

“You get non-reputable suppliers that want to cheat and they can go through a review process with (a retailer) and be supplying them for a number of years and then decide that they want to substitute the hand sanitizer that they’ve been shipping with them and not disclose that,” said Johnson.

“That’s a very difficult thing for a company to check.”

READ MORE: Health Canada adds five products to list of recalled hand sanitizers

Retailers, he said, can ask hand sanitizer makers for references or search for websites and proof of what other companies have trusted the brand.

Health Canada said in an email to The Canadian Press that it recommends companies refer to a list of authorized hand sanitizers, complete with natural product and drug identification labels, it has posted on its website

The organization has also released a second list of disinfectants and hand sanitizers accepted under interim measure the government put in place allowing for certain products to be sold in Canada if they were approved in other jurisdictions (and were determined not to compromise safety.

Health Canada said it is continuing to investigate the Daily Shield counterfeits with the co-operation of Dollarama, which told The Canadian Press in an email that all of its hand sanitizer purchases go through a full compliance review before being sold to ensure the quality and safety of the product.

“The product in question was purchased through a long-standing Canadian vendor. Dollarama was not the importer or license holder of this product,” said spokesperson Radmanovich.

“Customers are invited to discard the product or return it to any store for a full refund.”

Customers who don’t want to be duped should only buy from trusted retailers with brands they associate with quality, said Johnson.

If it looks like it’s cheap, think he carefully, he said.

When Gao is purchasing hand sanitizer, she makes sure it doesn’t have methanol in it and pays close attention to the label.

“Some of these counterfeit sanitizer companies have a fake label on top of the bottle, and the only time you can really tell that those ones are fake is to just keep an eye on recalls that Health Canada website puts up, so be vigilant and tracking that as well.”

Tara Deschamps, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The Bay Hotel burned to the ground last night (Christina Hoppe photo)
Bay Hotel burns to the ground in early morning fire

The building was abandoned and had been falling apart for years

FILE – British Columbia provincial health officer Dr. Bonnie Henry wears a face mask as she views the Murals of Gratitude exhibition in Vancouver, on Friday, July 3, 2020. THE CANADIAN PRESS/Darryl Dyck
Masks now mandatory in all public indoor and retail spaces in B.C.

Many retailers and businesses had voiced their frustration with a lack of mask mandate before

So far Northern Lights Wildlife Society has received five grizzly bear cubs from Bella Coola this year (NLWS photo)
Another sow grizzly destroyed; two more cubs sent to Northern Lights Wildlife Society

A total of five grizzly bear cubs have been sent to Northern Lights Wildlife Society from Bella Coola

Logs are piled up at West Fraser Timber in Quesnel, B.C., on April 21, 2009. West Fraser Timber Co. Ltd. has signed a deal to acquire Norbord Inc. in an all-stock transaction valued at $4.0 billion.THE CANADIAN PRESS/Jonathan Hayward
West Fraser Timber to acquire Norbord in all-stock deal valued at $4B

Shareholders are being offered 0.675 of a West Fraser share for each Norbord share

The 4.1 magnitude earthquake detected on Wednesday, Nov. 18, 2020, is shown in pink. (Earthquakes Canada)
4.1 magnitude earthquake detected near Haida Gwaii

Event happened about 40 kilometres southwest of Village of Queen Charlotte

Kyle Charles poses for a photo in Edmonton on Friday, Nov. 20, 2020. Marvel Entertainment, the biggest comic book publisher in the world, hired the 34-year-old First Nations illustrator as one of the artists involved in Marvel Voice: Indigenous Voices #1 in August. THE CANADIAN PRESS/Jason Franson
VIDEO: Indigenous illustrator of new Marvel comic hopes Aboriginal women feel inspired

Kyle Charles says Indigenous women around the world have reached out

This 2019 photo provided by The ALS Association shows Pat Quinn. Quinn, a co-founder of the viral ice bucket challenge, died Sunday, Nov. 22, 2020, at the age of 37. (Scott Kauffman/The ALS Association via AP)
Co-founder of viral ALS Ice Bucket Challenge dies at 37

Pat Quinn was diagnosed with Lou Gehrig’s disease, also known as amyotrophic lateral sclerosis, in 2013

Minister of Justice and Attorney General of Canada David Lametti speaks with the media following party caucus in Ottawa, Tuesday, January 28, 2020. THE CANADIAN PRESS/Adrian Wyld
Exclusion of mental health as grounds for assisted death is likely temporary: Lametti

Senators also suggested the exclusion renders the bill unconstitutional

Claudio Mastronardi, Toronto branch manager at Carmichael Engineering, is photographed at the company’s offices in Mississauga, Ont., Thursday, Nov. 19, 2020. As indoor air quality becomes a major concern in places of business, HVAC companies are struggling to keep up with demand for high quality filtration systems. THE CANADIAN PRESS/Chris Young
Business is booming for HVAC companies as commercial buildings see pandemic upgrades

‘The demand right now is very high. People are putting their health and safety ahead of cost’

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Bank of Montreal, located on Burrard Street in downtown Vancouver. (Google Maps)
Heiltsuk man files human rights complaint against Vancouver police, BMO after bank arrest

Pair remains distraught after employee falsely reports fraud in progress leading to their arrest

RCMP Cpl. Cory Lepine pictured at BC Livestock Producers Co. in Kamloops, Nov. 16. (Phil McLachlan - Black Press Media)
Meet B.C.’s only cowboy cop; a voice for the livestock industry

Cpl. Cory Lepine serves as a bridge between the law and those who make a living off the land

BCHL
BCHL pushes back season start due to provincial health orders

The delay is minimal, just six days, for now. But the league is open to starting up after Christmas

Most Read