B.C. man claims Tim Hortons refused to sell him sandwich for homeless panhandler

The Kamloops Tim Hortons outlet said the issue had to do with how the sandwich was ordered

  • Jan. 28, 2019 12:04 p.m.

—Kamloops this Week

A Kamloops man said a local Tim Hortons outlet refused to sell him a sandwich he wanted to give to a homeless person, but store management said the issue had to do with how the sandwich was ordered, not with the fact the food was destined for the panhandler.

Chilton Nystoruk said staff at the Sahali Tim Hortons outlet would not serve him once they learned he was purchasing food for a panhandler who was outside the store.

Nystoruk detailed his experience in a Facebook post that has received hundreds of comments and shares.

READ MORE: South Okanagan panhandler sued by city accepts plea deal

After he had placed his order while still in line in the drive-thru on Saturday, Nystoruk said a homeless man approached him, asking for money.

“I said, Sorry, I don’t have any change. I only have my debit card.’ So he asked if I could put in an order for a sandwich for him,” Nystoruk said, noting he was feeling generous and agreed. The homeless man went inside the store to receive the order and Nystoruk placed the order at the drive-thru window.

After he mentioned the sandwich was for the homeless man, Nystoruk said, the employee refused to take the order, citing problems with panhandlers.

Nystoruk said he asked to speak with a manager, who he said confirmed the restaurant wouldn’t be able to sell him a sandwich for the man. Nystoruk said the manager then asked him to drive forward and told him he could come into the store, but that they still couldn’t sell him a sandwich.

Once inside, Nystoruk said he was again told he could not buy the homeless man a sandwich, Instead, another customer bought the man a $10 gift card, which he said was used by the man shortly after.

When KTW called the Sahali Tim Hortons outlet, the manager who dealt with Nystoruk was not working, but another manager who was familiar with what happened explained it is not the company’s policy to refuse orders for the homeless. The manager said the issue was with Nystoruk trying to place an order at the drive-thru window for someone inside the restaurant, with the transaction creating delays in the drive-thru lineup of vehicles.

The manager, who did not give her name, said it’s not uncommon for customers to order food for other people.

“That’s fine. That’s happened lots of time. People usually order on the speaker box and go back and take it to them,” she said. “We don’t have any problem with it, but the thing was he wanted to order on the drive-thru window.”

READ MORE: B.C. program helps homeless become college grads

Nystoruk said he created the Facebook post to share his experience with his friends.

“I felt pretty bothered about this. I didn’t want to make a scene or anything, but it wasn’t cool,” he said.

“I understand it could be frustrating because there are so many [panhandlers], but to interfere with me assisting somebody … It just made me sick to my stomach.”

Like us on Facebook and follow us on Twitter.

Just Posted

Emergency management top priority for CCRD

MOU will be the first of its kind in B.C.

B.C. BUDGET: Surplus $374 million after bailouts of BC Hydro, ICBC

Growth projected stronger in 2020, Finance Minister Carole James says

First residents move into Nuxalk Nation’s tiny homes

Four of the tiny homes are now complete and residents have moved in

Province announces $100-million grant funding for Northwest communities

The Northern Capital and Planning Grant will go to four regional districts and 22 municipalities

Sell regulated heroin to curb B.C.’s overdose problem: report

B.C. Centre on Substance Use points to organized crime and money-laundering as contributing factors

Galchenyuk scores in OT as Coyotes edge Canucks 3-2

Vancouver manages single point as NHL playoff chase continues

More people signing up for compulsory vaccines

Maple Ridge mom says public tired of hearing about measles

UPDATE: Man charged in stabbing of woman, off-duty cop outside B.C. elementary school

Manoj George, 49, is facing two counts of aggravated assault and two counts of assault with a weapon after the incident on Wednesday, Feb. 20.

Why do zebras have stripes? Perhaps to dazzle away flies

Researchers from University of Bristol look into why zebras have stripes

Poll: More voters believe Canada doing worse under Trudeau government

22 per cent believed the country is doing better and 27 per cent said things are the same

HBC shuttering Home Outfitters across Canada

North America’s oldest retailer is revamping its various stores to improve profitability

BC SPCA investigates Okanagan woman with prior animal abuse convictions

BC SPCA is investigating a property near Vernon

Man wanted for sex trafficking, confinement may be heading to B.C.

Kevin Myrthil, 26, is also accused of assault on a 19-year-old woman at an Edmonton hotel

Most Read