(Black Press Media files)

Adding more women’s and unisex bathrooms could help stores’ bottom line: UBC

The time customers spend waiting for the washroom is time they could have spent shopping

Anyone waiting for the bathroom is likely to be rightly annoyed when the line stretches around the corner.

It can be even worse for store owners, because the time customers spend waiting for the washroom is time they could have spent shopping.

The University of B.C. released a study on Thursday that it claims is the first to use modelling and computer simulations to figure out waiting times for bathrooms in different businesses.

Researchers found that increasing the number of women’s bathrooms, or adding unisex bathrooms, could do wonders for stores’ bottom lines.

READ MORE: Famous giant tortoise DNA may hold fountain of youth: UBCO

“In a service setting, like restaurants or movie theatres, a positive washroom experience is something people expect, and inadequate facilities can have a strong negative impact on whatever product or service a business is providing,” said Tim Huh, lead author of the study and Canada Research Chair in Operations Excellence and Business Analytics at the UBC Sauder School of Business.

The best way to achieve equal lineups for both men and women is to change all bathrooms to unisex, researchers said, but that’s not ideal because unisex bathrooms require more total space.

Instead, researchers suggest creating a small number of unisex bathrooms combined with gender-specific bathrooms to create flexible space.

“Unisex washrooms can be more allocated to women when the women’s washroom is at capacity. Once a line starts to form at the unisex washroom, men will not line up there when there is an empty men’s washroom that they can choose,” said Huh. “This is a good solution in many cases.”


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

William Griffin arrested in Houston homicide

RCMP have now arrested William Griffin, the man wanted in connection to… Continue reading

B.C. First Nation Chief Ed John faces historic sex charges

John served as minister for children and families under then-premier Ujjah Dosanjh

RCMP traffic stop leads to recovery of stolen Peterson Contracting service truck

Welder found in the back of a different vehicle by RCMP

Acwalscta students take on Spirit North bike race

Spirit North is an athletics program that aims to engage First Nations youth in sports

BCTF rejects mediator’s recommendations for settlement

Negotiations between B.C. teachers and the province will continue

VIDEO: B.C. couple creates three-storey ‘doggie mansion’ for their five pups

Group of seven, who Kylee Ryan has dubbed as the ‘wandering paws,’ have a neat setup in Jade City

MacKinnon powers Avs to 5-4 OT win over Canucks

Vancouver battled back late to pick up single point

Port Alberni mom takes school district to court over Indigenous smudging, prayer in class

Candice Servatius, who is an evangelical Christian, is suing School District 70

Family of B.C. man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

Princeton couple pays for dream vacation with 840,000 grocery store points

It’s easy if you know what you are doing, they say

B.C. municipality wants ALC to reconsider their decision in regard to pipeline work camp

The ALC had rejected the construction of the Coastal GasLink work camp behind the Vanderhoof airport in October

Chilliwack family’s dog missing after using online pet-sitting service

Frankie the pit bull bolted and hit by a car shortly after drop off through Rover.com

B.C. wildlife experts urge hunters to switch ammo to stop lead poisoning in birds

OWL, in Delta, is currently treating two eagles for lead poisoning

Most Read