Disney Plus streaming service hits Canada with tech hurdles

Service costs $8.99 per month, or $89.99 per year, in Canada

The Walt Disney Co. logo appears on a screen above the floor of the New York Stock Exchange. THE CANADIAN PRESS/AP Photo/Richard Drew

The Walt Disney Co. logo appears on a screen above the floor of the New York Stock Exchange. THE CANADIAN PRESS/AP Photo/Richard Drew

Disney Plus has arrived in Canada, becoming the newest player in the growing menu of TV options, but some users say they’ve encountered technical problems trying to access the streaming platform.

A number of Canadians took to social media on Tuesday complaining they were unable to sign up for the service, which debuted a few hours earlier. Some posted screenshots of error messages that included characters from Disney’s animated movies “Wreck-It Ralph” and “Ralph Breaks the Internet.”

Other users in several regions of Canada say they received error messages which blocked them from the service, telling them they lived outside the countries where Disney Plus was available. A representative for Disney provided a written statement, but did not address the specific technical problem.

“The consumer demand for Disney Plus has exceeded our high expectations,” wrote spokesman Peter Pitino.

“We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”

Disney’s streaming service comes stacked with an extensive library of Disney titles, which range from animated classics “The Lion King” to Disney TV movies from decades past. There’s also a number of selections from the 20th Century Fox film library the company acquired earlier this year, including “Never Been Kissed,” “The Sound of Music” and “Home Alone.”

The new Star Wars spinoff TV series “The Mandalorian” is among the most anticipated titles on Disney Plus, and it too encountered hiccups on its debut.

Some viewers say they were initially unable to play the episode when they pulled it up, while others could hear the audio from the show, but the image was pixelated.

In Canada, Disney Plus costs $8.99 per month, or $89.99 per year, for a vast selection of offerings from Disney’s many brands, which include Pixar, Marvel and National Geographic.

There’s also an array of original TV series and films, including an episodic update to “High School Musical,” and a live-action remake of “Lady and the Tramp.”

However, not all Disney titles available stateside can be watched in Canada. Among the titles missing from the collection in Canada is “High School Musical 2,” and TV series “X-Men: Evolution” and Marvel series “Runaways.”

Viewers can sample the service with a free seven-day trial.

READ MORE: Apple rolls out new streaming TV service for $5 a month

Disney is banking on its appeal out of the gate, with Disney Plus launching in North America across nearly all major mobile and connected TV devices. That’ll give viewers an opportunity to sign up whether they use Apple, Google, Microsoft, Roku or Sony products.

David Friend, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Heavy rainfall is expected through the region through today and into Friday (Caitlin Thompson photo)
High streamflow advisory issued for Bella Coola, Central Coast

The heaviest rain is expected Thursday night and into Friday and is expected to ease later Friday

Jennifer Rice is sworn into legislature as NDP BC Northcoast MLA via online ceremonies on Nov. 24 by Premier John Horgan and Kate Ryan-Lloyd clerk of the legislature. (Photo supplied)
Jennifer Rice sworn in as NDP North Coast MLA

BC legislature has highest women governed caucus in Canadian history

The total rainfall amount from the two sets of frontal waves is forecast to be near 100 mm (file photo)
Rainfall warning issued for Bella Coola

The total rainfall amount is forecast to be near 100 mm and could result in localized flooding

The Bella Coola RCMP are investigating the cause of the fire (Caitlin Thompson photo)
RCMP investigating Bay Motor Hotel fire

Anyone with information is asked to call Bella Coola RCMP 250 799 5363 or Crimestoppers

Phillip Tallio was just 17 when he was convicted of murder in 1983 (file photo)
Miscarriage of justice before Phillip Tallio’s 1983 guilty plea in girl’s murder: lawyer

Tallio was 17 when he pleaded guilty to second-degree murder in the death of his 22-month-old cousin

B.C. Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry update the COVID-19 situation at the B.C. legislature, Nov. 23, 2020. (B.C. government)
B.C. sets another COVID-19 record with 887 new cases

Another 13 deaths, ties the highest three days ago

Arthur Topham has been sentenced to one month of house arrest and three years of probation after breaching the terms of his probation. Topham was convicted of promoting hate against Jewish people in 2015. (Photo submitted)
Quesnel man convicted for anti-Semitic website sentenced to house arrest for probation breach

Arthur Topham was convicted of breaching probation following his 2017 sentence for promoting hatred

Langley School District's board office. (Langley Advance Times files)
‘Sick Out’ aims to pressure B.C. schools over masks, class sizes

Parents from Langley and Surrey are worried about COVID safety in classrooms

The baby boy born to Gillian and Dave McIntosh of Abbotsford was released from hospital on Wednesday (Nov. 25) while Gillian continues to fight for her life after being diagnosed with COVID-19.
B.C. mom with COVID-19 still fighting for life while newborn baby now at home

Son was delivered Nov. 10 while Gillian McIntosh was in an induced coma

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

B.C. Premier John Horgan, a Star Trek fan, can’t resist a Vulcan salute as he takes the oath of office for a second term in Victoria, Nov. 26, 2020. (B.C. government)
Horgan names 20-member cabinet with same pandemic team

New faces in education, finance, economic recovery

The corporate headquarters of Pfizer Canada are seen in Montreal, Monday, Nov. 9, 2020. The chief medical adviser at Health Canada says Pfizer’s COVID-19 vaccine could be approved in Canada next month. THE CANADIAN PRESS/Ryan Remiorz
Health Canada expects first COVID-19 vaccine to be approved next month

Canada has a purchase deal to buy at least 20 million doses of Pfizer’s vaccine,

FILE – A paramedic holds a test tube containing a blood sample during an antibody testing program at the Hollymore Ambulance Hub, in Birmingham, England, on Friday, June 5, 2020. (Simon Dawson/Pool via AP)
Want to know if you’ve had COVID-19? LifeLabs is offering an antibody test

Test costs $75 and is available in B.C. and Ontario

Most Read