consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

Bill passes to make Sept. 30 National Day for Truth and Reconciliation statutory holiday

Residential school survivor Phyllis Webstad and CRD Area F director Joan Sorley were in Ottawa for the vote

Wally Webber elected to fourth term as Nuxalk Chief Councilor

Webber took the win with 174 votes out of a total of 389

Bella Coola expected to be hottest spot in B.C. today

Temperatures are predicted to rise to 18 C

B.C. minister says rural internet is ‘railroad of the 21st century’

Jinny Sims talks details about the $50-million provincial and possible $750-million federal funds

IT’S OFFICIAL: Mt. Timothy sale complete

New owners looking toward year-round mountain resort facility

Sparks fly as SUV speeds down wrong side of Highway 1 trying to flee RCMP

Captured on video, the vehicle headed westbound against oncoming traffic before crashing

Bobrovsky perfect as Blue Jackets blank Canucks 5-0

Vancouver shut out for 10th time this season

Story of Wet’suwet’en Chief Alfred Joseph being told

Song of the Earth on Chief Gisday’wa will be launched in Hagwilget

Houston woman gets two years for aggravated assault

Ewald pleads guilty; trial of co-accused Calvin Dyrland begins in Smithers B.C. court

Fundraising campaign launched for man caught in SilverStar avalanche

In only two days, the GoFundMe surpassed its $15,000 goal

Terror at sea: Helicopter rescues frightened cruise passengers in Norway

The Viking Sky cruise ship was carrying 1,300 passengers and crew when it experienced engine trouble

Search and rescue team helicopters injured climber from B.C. provincial park

A 30-year-old woman suffered a suspected lower-limb fracture in Skaha Bluffs Provincial Park

DOJ: Trump campaign did not co-ordinate with Russia in 2016

Attorney General William Barr said special counsel “does not exonerate” Trump of obstructing justice

Trudeau in Vancouver to support Tamara Taggart at Liberal nomination event

The former broadcaster is seeking the nomination for the Vancouver Kingsway riding

Most Read